OSTicket Helpdesk Software

Introduction:

Hello dabarkads, this time we will be discussing some interesting software that has an important applications in the office administration and transactions. The said software able to solve problem that was been a problem to clerical works and since we are working to centralized MIS today , having this ticketing software installed would minimized complexity , repeatability and redundancy of office scheduling,ticketing and book keeping.

OsTicket software  is a service management suite that comprises ticketing, workflow automation and notification, along with a wide range of customizable features. It is used by IT service management, customer service and corporate security help desks to better structure their communication and tasks. 

It is no wonder why most offices choose this software as their booking/ticketing platform. Aside from its free and opensource it has an available documentation online which developer can customize its templates, styles and software improvement.

Requirements:
Host server
OS: Ubuntu 16.04/18.04

Download sites:
https://github.com/osTicket/osTicket

Objectives:
To create software that will help booking/ticketing easy  for office management.


Methodology:

1) Install Mysql
robook#  sudo apt-get update
robook# sudo apt-get mysql-server

2) Install Apache2
robook# sudo apt-get install apache2

3) Install Php7.0 ( version to Ubunto 16.04)
robook# sudo apt-get intsall php7.0  php7.0-*

4) Install APcu extension
robook# sudo apt-get install php-apcu

5)  Download  osticket
git clone https://github.com/osTicket/osTicket
or
robook# wget https://github.com/osTicket/osTicket/releases/download/v1.11.0-rc1/osTicket-v1.11.0-rc1.zip
robook# unzip osTicket-v11.0-rc.zip
robook# mv osTicket-v11.0-rc  osticket
robookk#  sudo cp -r  osticket /var/www/html/osticket

6) Setup osticket web folder
robook#  chown -R www-data:www-data osticket
robook# chmod -R 777 osticket
robook#  cp osticket/include/ost-sampleconfig.pho osticket/upload/include/ost-config.php

7) Confifure webhost for osticket
robook# sudo vim /etc/apache2/sites-available/osticket.conf

     ServerAdmin xxxxx@yyy.edu.ph
     ServerName osticket.com
     ServerAlias www.osticket.com
    # DocumentRoot /var/www/html/osticket

     Alias /osticket "/var/www/html/osticket/"

        Options +FollowSymlinks
        AllowOverride All
        Require all granted
            Dav off
       # SetEnv HOME /var/www/html/osticket
       # SetEnv HTTP_HOME /var/www/html/osticket

     ErrorLog ${APACHE_LOG_DIR}/osticket_error.log
     CustomLog ${APACHE_LOG_DIR}/osticket_access.log combined

robook# sudo vim   /etc/hosts
machine IP address domain name
ex:
10.10.10.28   osticket.com

8) Enable configuration
robook# aen2site osticket.conf
robook# sudo service apache2 restart

8.a ) Check the list of libraries for PHP 7.1



9) Open the osticket browser
http://ip-address/upload/index.php
and start filling up the required field

9.a)After the data/values are supplied

10) Already installed osticket

11) OsTicket website

12) OsTicket Administrator configuration

 13) OsTicket web templates for ticketing

14) Sample ticketing

Remarks:
Trouble: "mail returned "
Shooting: Please install "sendmail"
                sudo apt-get install sendmail
Trouble:  Cannot send email
Shooting: Configure IMAP or SMTP server
                        SERVER: smtp.gmail.com:587
                        USERNAME: myemailaddress
                         PASSWORD: myemailaccountpassword
                        SMTP from Address: myemailaddress including @gmail.com
                       (the error snippet above was the results of this test)
                    Please configured as follows:

                        SERVER: smtp.gmail.com
                        USERNAME: myemailaddress
                        PASSWORD: myemailaccountpassword
                        SMTP from Address: myemailaddress including @gmail.com

Summary:


Conclusions: